Strategic advice

• Our business consultants help you to turn your wild idea into a feasible business case that justifies budget and time.
• We support business owners by giving them advice on how to think about goals, benefits and risks.

• We help you in writing RFP’s (Request for Proposal) and selecting the right supplier by interviewing, setting up evaluation criteria, making short lists.
• Our consultants assist your business in process oriented thinking.
• We help you to optimize your business processes by re-thinking the AS IS situation to become a TO BE situation. As notation we use the well known BPMN.

One of Konato’s specialties is executing CRM package selections.

The overall philosophy in our study is the awareness that the success of a CRM implementation doesn’t just depend on automation, but also on the commitment and involvement of your people. A software that doesn’t really support your processes, calls up resistance with the users, same as software with too many possibilities.

Within this track, three basic pillars are addressed being:

•  people
•  processes
•  IT Solutions

Another specialty of Konato is the contact center quick scan

Organizations that are easy to do business with, gain customers and grow.  The others die.  The contact center can be this enabler. No doubt, high performance by the contact center is critical to the overall success of your organization, and yet…what is lacking?

Some have a common set of management practices & processes in place. Most are working just as hard, but are lacking some of these practices. Our contact center quick scan will deliver a roadmap for improvement of your contact center focussing on:

•  Your people motivated to realize your strategy
•  The contact center processes & best practices
•  The supporting technology